In a web-first, mobile-first world, providing fast service around the clock is not just a possibility—it’s an imperative for winning deals and retaining clients. Modern technology has accelerated customer demands, and businesses have to keep up with the pace....
For too long, many manufacturers have put all their efforts into managing their production lines—but at a cost. In their unwavering focus to improve shop floor performance, they’ve left out a critical component: their customer relationships. With customer...
As we mentioned in our explanation of ERP, searching for the right enterprise software can be a daunting task. How is it even possible to keep up with all the jargon and acronyms of the software marketplace? Businesses frequently get the systems mixed up, especially ERP and CRM....
Sometimes when you pit two software vendors against each other, there isn’t a clear winner. That’s the case with our match up of Salesforce and Microsoft Dynamics 365 CRM. Both vendors have a strong standing in the CRM marketplace and possess many of the same...
Sales reps always have their eyes on their quotas, looking to further customer relationships and capitalize on new opportunities to increase profits. But we all know the difficulties of meeting sales goals. Keeping up with various customer interactions,...
“Life is like riding a bicycle. To keep your balance you must keep moving.”—Albert Einstein
Every year, Salesforce holds their four-day Dreamforce conference to inspire companies to unlock the full potential of their customer relationship management (CRM) software. The conference also serves as an opportunity for Salesforce to unveil exciting new...
Salesforce’s Einstein AI platform debuted in the CRM market in 2016, and it’s already grown to provide an average of one billion predictions to each client every day. Its impressive performance demonstrates that enterprise artificial intelligence isn’t going...
Success isn’t just measured by the reputation of your brand or the quality of your products. Now more than ever, businesses are measuring their success by their customer experiences. Sales departments are tracking key performance indicators (KPIs) on customer...
