In a web-first, mobile-first world, providing fast service around the clock is not just a possibility—it’s an imperative for winning deals and retaining clients. Modern technology has accelerated customer demands, and businesses have to keep up with the pace....
For too long, many manufacturers have put all their efforts into managing their production lines—but at a cost. In their unwavering focus to improve shop floor performance, they’ve left out a critical component: their customer relationships. With customer...
The whole point of implementing CRM software is to enhance your sales process. However, no CRM platform can inherently support your exact operations. Leading vendors like Microsoft Dynamics 365 CRM and Salesforce include a wide range of tools...
As we mentioned in our explanation of ERP, searching for the right enterprise software can be a daunting task. How is it even possible to keep up with all the jargon and acronyms of the software marketplace? Businesses frequently get the systems mixed up, especially ERP and CRM....
Understandably, CRM software projects often focus on the software. Steps are taken throughout the implementation to ensure technical requirements are met to deploy the CRM solution on time and on budget. But in this process, a very important ingredient for...
Manufacturers put most of their time and energy into getting their production operations in order, investing in robust software and equipment to streamline processes. But this same effort isn’t going into their sales strategies. Engrossed in developing and...
Each business is different and therefore has different enterprise software requirements. Having said that, there are certain protocols that several vendors and consultants agree are imperative to implementation success, no matter your unique needs. These are...
Most people do everything from buying products to scheduling activities right in the palms of their hands. With the ubiquity of cell phones and tablets, businesses are increasingly realizing that measures to limit the use of devices at work are futile. Instead, why not...