With greater customer expectations and global competition, the pressure is on for manufacturers and distributors to enhance customer relationships. Naturally, many enterprises are seeking out customer relationship management (CRM) software to refine their sales...
For too long, many manufacturers have put all their efforts into managing their production lines—but at a cost. In their unwavering focus to improve shop floor performance, they’ve left out a critical component: their customer relationships. With customer...
Most people do everything from buying products to scheduling activities right in the palms of their hands. With the ubiquity of cell phones and tablets, businesses are increasingly realizing that measures to limit the use of devices at work are futile. Instead, why not...
Many manufacturers and distributors think their transformation is complete once they’ve implemented enterprise resource planning (ERP) software. There are two problems with this conclusion:
A word of advice: when searching for an enterprise software vendor, pay attention to their update release notes. Vendors have a responsibility to provide their clients with continuous improvements and patches, ensuring their systems run seamlessly and include...
The value your enterprise software adds to your company all depends on your users. A critical error project teams often make when implementing CRM software is training users how to leverage new tools but not why. Without understanding the benefits of the software,...
Sales reps always have their eyes on their quotas, looking to further customer relationships and capitalize on new opportunities to increase profits. But we all know the difficulties of meeting sales goals. Keeping up with various customer interactions,...
