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How SMBs Can Improve Customer Experience

CRM for Small and Midsize Businesses 

With 84% of customers claiming that a company’s experience is just as important as its products and services, a business’s survival is dependent on its ability to provide optimal customer experiences. This is good news for small and midsize businesses,...

CRM Functionality Checklist

What are the CRM Essentials? 

Customer relationship management (CRM) software can take your business performance to the next level. Time and time again, studies have demonstrated the advantages of CRM solutions: 

Latest CRM Advances Boost Customer Relationships

Transform Customer Experiences

In a web-first, mobile-first world, providing fast service around the clock is not just a possibility—it’s an imperative for winning deals and retaining clients. Modern technology has accelerated customer demands, and businesses have to keep up with the pace....

What is CRM, and Why Do You Need It?

CRM, Explained

As we mentioned in our explanation of ERP, searching for the right enterprise software can be a daunting task. How is it even possible to keep up with all the jargon and acronyms of the software marketplace? Businesses frequently get the systems mixed up, especially ERP and CRM....

Why CRM Needs to be Mobile

Mobile CRM Advantages

Most people do everything from buying products to scheduling activities right in the palms of their hands. With the ubiquity of cell phones and tablets, businesses are increasingly realizing that measures to limit the use of devices at work are futile. Instead, why not...

CRM Comparison: Salesforce vs. Microsoft Dynamics 365

Choose the Right CRM Vendor 

Sometimes when you pit two software vendors against each other, there isn’t a clear winner. That’s the case with our match up of Salesforce and Microsoft Dynamics 365 CRM. Both vendors have a strong standing in the CRM marketplace and possess many of the same...

CRM is Revolutionizing Field Service Management

How Advanced Technology Improves Field Service

The Harvard Business Review claims that customer relationships are now about twice as important as brand value in determining overall enterprise worth. That’s because customers now have more options than ever. No matter the flashiness of the brand...

Best CRM: Salesforce vs Dynamics (Part II) — CRM Mobility

 

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