Improved Customer Service: Precision Machining Company Implements ERP

    Improved Customer Service: Precision Machining Company Implements ERP

    Company: PDS IndustriesImproved Customer Service

    Location: Irwin, PA

    Employees: 110

    Solution: Epicor ERP

    Industry: Precision Machining for Defense and Aerospace

    Company Background

    PDS Industries, based in Irwin, Pennsylvania, has been supporting the defense and aerospace industries since 1945. As a leading manufacturer of high quality precision machined parts for the military and commercial spaces, they were searching for a better solution to meet their customer’s stringent needs. Their commitment to excellence and continual improvement made them a perfect fit for Epicor ERP.  PDS’ custom-made legacy software systems were bulky and did not perform all the tasks they needed. Essentially, they were manually running their shop floor, which resulted in numerous costly errors.  PDS,  a Flight Safety Certified Supplier and AS9100:2004 rev. B certified, employs highly skilled machinists and toolmakers.

    Dedication to Growth

    In order to continue their growth, they turned to a solution that was designed for manufacturing firms. The company selected Epicor ERP to help manage key infrastructure and support its unique manufacturing needs. Ultimately, the business wanted to this to result in improved customer service.

    “Before Epicor we were running our shop floor manually, which was laborious, costly and error-prone” Paul Castellano, Project Manager of PDS Industries said.  Now they have “automation and real-time visibility, giving [them] complete business control and transparency that provides greater responsiveness, accuracy and performance.”

    Savings and Better Customer Service

    Not only does this save PDS money, but it keeps their client base satisfied. As a company, they are able to continue to offer their world-class products and services, pass along those cost cutting savings and deliver products with accuracy and speed.

    Paul Arthur

    Paul Arthur

    Vice President of Solution Engineering, Paul is an experienced strategic business development professional. He is highly regarded for his ability to implement continuous process improvements to reduce costs, maximize profits and improve quality with increased throughput.

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